Privacy / POPIA Policy

Sports First Aid – Privacy and POPIA Policy Last updated: April 2026

Sports First Aid (a division of Sports Performance Investment Group – SPIG) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect We collect personal information such as your name, email address, phone number, physical address, and payment details when you place an order, create an account, or contact us. We also collect non-personal data such as browsing behaviour via cookies.

2. Purpose of Processing Your personal information is processed to:

• Process and fulfil your orders

• Communicate with you about orders, deliveries, and promotions • Improve our website and customer service

• Comply with legal obligations

3. Sharing of Information We may share your information with trusted third parties (e.g. couriers, payment processors like Ozow) only as necessary to provide our services. We do not sell your data.

4. Your Rights under POPIA You have the right to:

• Access your personal information

• Correct or delete inaccurate information

• Object to processing

• Lodge a complaint with the Information Regulator

To exercise any of these rights, email us at support@sportsfirstaid.co.za.

5. Data Security We implement reasonable technical and organisational measures to protect your information.

6. Cookies and Tracking We use cookies to enhance your browsing experience. You may disable cookies in your browser settings.

7. Changes to this Policy We may update this policy and will notify you of material changes.

For any queries, contact: Sports First Aid (c/o Sports Performance Investment Group – SPIG) 291 Main Street, Waterkloof, Pretoria, Gauteng Email: support@sportsfirstaid.co.za Phone: +27 87 265 0036